Companies are increasingly focused on customer service, or more broadly the “customer experience,” to distinguish themselves from competitors and build customer loyalty.
While improving customer experience has traditionally fallen to operational leaders, executives in progressive companies are beginning to play an active role.
Organisations able to skilfully manage the entire experience reap enormous rewards: enhanced customer satisfaction, reduced churn, increased revenue and greater employee satisfaction.
Regional Manager - Customer Experience at Wolters Kluwer
Janine Scott is an expert in the field of Operations and Customer Experience. She is experienced in creating and developing business value, and delivers this value to customers, enhancing their end to end experience. Janine will share her knowledge in customer experience, and implementing change into business strategy.
Register for our 40 minute webinar to learn about the key ways of leveraging customer experience for revenue growth.