AFCA’s First Year in Review


David Locke will provide insights into the financial disputes landscape in Australia following the first year of operations at AFCA, and outline the organisations strategic priorities looking forward.

  • Australian Financial Complaints Authority activity and data
  • Progress of AFCA’s fairness project
  • AFCA’s expanded jurisdiction to deal with complaints that relate to conduct dating back to 2008
  • Other strategic priorities and key focus areas

Webinar Learning Outcomes:

  • The role of external dispute resolution in Australia
  • The complaints AFCA can consider and its jurisdiction
  • Understanding of the most common products and issues AFCA receives complaints about
  • How to make a complaint or assist a client to make a complaint to AFCA

Suited to:
Consumer advocates, and those those providing professional advice and services to small business. It is at an introductory level.

Presenter Bio:
David Locke commenced as Chief Ombudsman and CEO at the Financial Ombudsman Service (FOS) and Australian Financial Complaints Authority (AFCA) on 25 June 2018.David was previously Assistant Commissioner Charity Services at the Australian Charities and Not-for-profits Commission (ACNC). Prior to the ACNC, David was the Executive Director of Charity Services at the Charity Commission of England and Wales, with responsibility for the strategic leadership and operational delivery of the Commission's one-to-one services to charities. David has also worked as an adviser to several international governments on the regulation of non-government organisations. David is a qualified lawyer in the UK, and he started his career in community legal centres where he spent over 10 years managing the delivery of services to the public. David has served as a Board member and volunteer of a number of charities and not-for-profits.

You will be provided with: 
• PowerPoint Presentation slide deck 
• Any Supporting Documentation 
• Webinar Recording to view multiple times for up to 6 months 
• An opportunity to ask questions to the presenter

Date of Original Broadcast

18 November 2019

Please click 'Register' and enter a few details. Then you can watch the Webinar Recording multiple times for up to 6 months. There is also a link to the Supporting Documentation.

  • Webinar Recording
    • PD hours: 1
    • Complimentary

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