E-LearningProfessional Skills

Dealing with Stress, Difficult People, Overwhelm, and Unrealistic Requests

Duration
60 min
CPD
1.0 hour
Format
E-Learning
Dealing with Stress, Difficult People, Overwhelm, and Unrealistic Requests

Overview

Join our session to discover essential tips and practices for managing modern-day stressors, reducing pressure and preventing burnout.

In this session, we explore the ways that workplaces, roles and clients often drive a build-up of pressure, expectation and workload. All of which contribute to us feeling stressed, overwhelmed, and often burned out.

The session will show:

  • The scientifically established stages of Burnout and the corresponding behaviours individuals experience
  • What resilience is, and its role in alleviating stress and stress responses
  • Explore how boundaries work, offer participants the opportunity to reflect on their workplace and personal boundaries
  • Empirically validated practices, tips and tools to lower stress are discussed and circulated as part of the workshop content and handouts
  • For individuals, this session will enable a solid and deep reflection on the causes of stress in their lives, as well as ways to counteract that stress
  • For Leaders, this session will assist in understanding who in your team may be experiencing stress and be at risk of burnout, as well as steps that can be taken to reduce these states.
  • This session will include polling and Q&A

Learning Outcomes:

Attendees will:

  • Understand how our thinking influences the stress levels we experience
  • Understand the role of behaviour in maintaining or alleviating our felt sense of stress
  • Learn how to understand and set Boundaries that support wellbeing
  • Understand the stages of burnout and the behaviours that correspond with each stage
  • Understand the impacts of workplace stress on productivity, engagement and team performance
  • Understand simple, effective and sustainable practices for lowering individual and team levels of stress
  • Understand how to develop resilience at the individual and team level to support optimised productivity, engagement and performance

Suited to:

Leaders, Managers, Project Managers, Employees and anyone who wants to be more focused, and clearer in how they Lead a team, a project or a piece of work

This is a practical session suited to financial and legal professionals who find themselves managing staff or collaborating with stakeholders. For experienced professionals, it will update existing skill sets with some of the latest thinking and research, and it provides an excellent introduction for those who are looking to understand the cycles around stress, overwhelm, and burnout for the first time.

This On Demand recording Includes: 

  • Recording of the Live Webinar, which can be viewed multiple times, for as long as required 
  • Presenters contact details for follow up questions 
  • CPD Quiz
  • CPD Certificate 
  • CPD Report – Logged automatically 
  • PowerPoint Presentation
  • Verbatim Transcript, with Searchability
  • Supporting Documentation

Course syllabus

3 lessons

  1. Video – Dealing with Stress, Difficult People, Overwhelm, and Unrealistic RequestsVideo
  2. Feedback Survey QuestionsSurvey
  3. Knowledge QuizTest

Your presenter

Deborah AsshetonThe Amplify Group

is the owner of The Amplify Group, a business that uses best-practice frameworks to deliver very practical, high-impact Leadership development, change, and interpersonal skill-building workshops, coaching, and programs. 

Deb has over twenty years of experience in Executive Leadership positions where she has managed large teams of more than 3,000 people for some of Australia’s best-known and highly regarded companies including Vodafone, BUPA, and OPSM. Deb holds a BA (Psychology) and a Master of Organisational Coaching (Sydney University). Deb’s clients span the retail and wholesale property management, banking, legal, technology, transport and motoring, and telecommunications industries.