Effectively Managing Conflict in the Workplace and with Clients
Overview
Conflict in the workplace is inevitable. Learn how to manage it successfully so that you reap the benefits it can bring, and avoid the potential harm
Conflict in the workplace can take many forms. There can be interpersonal conflict, conflict around ideas, unexpressed conflict, destructive conflict, or not enough conflict. All of these affect performance, engagement, and wellbeing.
In this session, we explore the different types of conflict, and how to best respond to them.
Research shows that conflict, when managed appropriately can create fresh starts, breakthroughs in thinking, and can re-energize a team. Poorly managed conflict can devastate morale, performance, psychological safety, and client outcomes.
The skills to identify and respond to conflict effectively can be learned.
Learning Outcomes:
Participants will:
- Understand the spectrum of conflict that can occur in the workplace and between team members.
- Learn how to identify conflict issues as they surface.
- Understand some of the personal limitations many of us demonstrate in response to conflict such as the tendency to avoid, to react (rather than respond), to attempt to control
- Learn conversation techniques that support the framing of conflict and its healthy emergence.
- Learn how to speak about the conflict in a way that calms others, and creates a context to talk about conflict so that you and your team are well set up to navigate a way through it
Suited to:
Leaders, Managers, Project Managers, Employees, and anyone who wants to be more focused, and clearer in how they Lead a team, a project, or a piece of work
This is a practical session suited to financial and legal professionals who find themselves managing staff or collaborating with stakeholders. For experienced professionals, it will update existing skill sets with some of the latest thinking and research, and it provides an excellent introduction for those who are looking to understand conflict and how to navigate it at work for the first time.
This On Demand Includes:
- Recording of the Live Webinar, which can be viewed multiple times
- PowerPoint Presentation
- Verbatim Transcript, with Searchability
- Supporting Documentation
- CPD Quiz
- CPD Certificate
Course syllabus
3 lessons
- Video – Effectively Managing Conflict in the Workplace and with ClientsVideo
- Feedback Survey 2024Survey
- Knowledge QuizTest
Your presenter
Deborah AsshetonThe Amplify Group
is the owner of The Amplify Group, a business that uses best-practice frameworks to deliver very practical, high-impact leadership, change, and interpersonal skill-building workshops, coaching, and Leadership programs. Deb’s passion is to help professionals deepen their self-awareness and embed behaviour that creates new levels of performance, engagement, and results for them. Deb Offers Executive Coaching, Leadership development programs, and short workshops.
Deb has over twenty years of experience in Executive Leadership positions where she has managed very large teams of more than 3,000 people for some of Australia’s best-known and highly regarded companies including Vodafone, BUPA, and OPSM. Deb holds a BA (Psychology) and a Master of Organisational Coaching (Sydney University). Deb’s clients span the retail and wholesale property management, banking, legal, technology, transport and motoring, and telecommunications industries.