How to work with Difficult People – Maintaining Healthy Perspectives and Conversation Skills

Master strategies and tools to handle difficult people, protect your wellbeing, and achieve your goals with ease.

This session will introduce you to simple and effective tools for staying effective, sane and constructive when you have to deal with difficult people. We look at both mindsets and conversation skills so that when working with a difficult person you can stay calm and focus the conversation or situation where you want it to go.

The content focuses on best-practice mindset and conversation techniques that support you to stay constructive and outcome-focused, and help you focus or re-focus a conversation professionally and simply. 

Developing these proven skills will broaden and deepen your confidence and to be around and work with unreasonable or difficult peers, Managers, Clients or team members. You will no longer need to avoid or fear difficult people.

• You will learn simple, empirically valid and concrete ways to manage your thinking, mood and emotions in difficult moments, and with difficult people
• You will learn new conversation skills that will save you time, such as how to keep a conversation focused or re-focus a difficult conversation when you need to
• This session will be interactive. It includes a case study and further reading references

Learning Outcomes:

• Dramatically increase your self-awareness and emotional intelligence about how you handle difficult people
• Learn how to expertly manage yourself in difficult moments
• Learn how to use conversation structure to your advantage, so you can plan how to build drive performance and build relationships as well as discuss the actual conversation topic
• Gain insight into the latest research on how great conversations improve performance, and results – even with difficult people
• A copy of our blog on this topic “The 5 Fundamentals of High-quality Conversations’

Suited to:

This is a practical session suited to financial and legal professionals who find themselves having to work with difficult people, such as clients, peers, teams or stakeholders. For experienced professionals, it will update existing skill sets with some of the latest thinking and research, and it provides an excellent introduction for those who want to build their skills for dealing with difficult people for the first time.

This On Demand recording Includes: 

• Recording of the Live Webinar, which can be viewed multiple times, for as long as required 
• Presenters contact details for follow up questions 
• CPD Quiz
• CPD Certificate 
• CPD Report – Logged automatically 
• PowerPoint Presentation
• Verbatim Transcript, with Searchability
• Supporting Documentation