Improve Performance and Client Outcomes by Building High-trust Relationships

“Trust” is way more than a nice to have. High-trust environments perform, retain, and innovate.

Trust is both an indicator and a critical driver of relationships and performance. In this session we explore the critical role trust plays in our relationships, decisions and actions, and ultimately, therefore, performance. Trust or the absence of it is always influencing us, whether we are aware of that influence or not.

In this session, we explore and discuss how Trust works in practice, why it matters, and how it can be cultivated and strengthened regardless of our starting point. The topics we cover will include:

• The Science of trust and its direct impacts on relationship, culture, and performance, as well as retention (of clients and staff)
• What factors improve and diminish trust in the workplace and for clients.
• The spectrum of relationship quality and the role of trust in building strong or unified relationships
• Strategies for dealing with people for whom you have low trust.
• How to call out trust breaches and strategies to recover from these

This session will blend the research on trust with the practicalities of trusting in the day-to-day world of business and working relationships.

Learning Outcomes:

• Participants will deepen their knowledge of trust and its importance for our professional and personal well-being.
• Understand how our level of trust in ourselves and others influences thinking, feeling, and behaviour.
• Be clearer on how to respond when our trust levels are low.
• How to authentically and effectively build the level of trust others feel in us, and be seen as trustworthy.
• The importance of creating an environment of trust with clients, teams, and your high performers so that they can be more effective, and performance can be lifted.

Suited to:

Leaders, Managers, Project Managers, Employees, and anyone who would like to understand and leverage Trust as an enabler, skill, and asset in the workplace.

This is a practical session suited to financial and legal professionals who find themselves managing staff or collaborating with stakeholders. For experienced professionals, it will update existing skill sets with some of the latest thinking and research, and it provides an excellent introduction for those who are looking to understand how to work with Trust for the first time.

This On Demand Includes: 

• Recording of the Live Webinar, which can be viewed multiple times
• PowerPoint Presentation
• Verbatim Transcript, with Searchability
• Supporting Documentation
• CPD Quiz
• CPD Certificate