Navigating Conflict in the Workplace
Overview
The skills to identify and respond to conflict effectively can be learned.
Conflict in the workplace is inevitable. Learn how to manage it successfully so that you reap the benefits it can bring, and avoid the potential harm.
Conflict in the workplace can take many forms. There can be inter-personal conflict, conflict around ideas, unexpressed conflict, destructive conflict or not enough conflict. All of these affect performance, engagement and wellbeing.
In this session we explore the different types of conflict, and how to best respond to them.
Research shows that conflict, when managed appropriately can create fresh starts, and breakthroughs in thinking and can re-energise a team. Poorly managed conflict can devastate morale, performance, psychological safety and client outcomes
This is a practical session and includes live polling and strategies you can apply every day.
Learning Outcomes:
Participants will gain an understanding of:
- the spectrum of conflict that can occur in the workplace and between team members
- how to identify conflict issues as they surface
- some of their personal limitations in the face of conflict challenges such as the tendency to avoid, to react (rather than respond), to attempt to control
- conversation techniques that support the framing of conflict and its healthy emergence
- how to speak about the conflict in a way that calms others, that creates a context to talk about conflict so that you and your team are well set up to navigate a way through it
Suited to:
Financial and legal professionals who find themselves managing staff or collaborating with stakeholders.
For experienced professionals, it will update existing skill sets with some of the latest thinking and research, and it provides an excellent introduction for those who are looking to understand conflict and how to navigate it for the first time.
This On Demand includes:
- a recording of the webinar Event which can be viewed multiple times
- a PDF of the presenter’s PowerPoint
- a verbatim Transcript
- any supporting documentation
- a CPD Certificate after successful completion of the Knowledge Quiz
Course syllabus
3 lessons
- Video – Navigating Conflict in the WorkplaceVideo
- FeedbackSurvey
- Knowledge TestTest
Your presenter
Deborah AsshetonThe Amplify Group
is the owner of The Amplify Group, a business that uses best-practice frameworks to deliver very practical, high-impact leadership, change and interpersonal skill-building workshops, coaching and Leadership programs. Deb’s passion is to help professionals deepen their self-awareness and embed behaviour that creates new levels of performance, engagement and results for them. Deb Offers Executive Coaching, Leadership development programs, short and public workshops
Deb has over twenty years of experience in Executive Leadership positions where she has managed very large teams of more than 3,000 people for some of Australia’s best-known and highly regarded companies including Vodafone, BUPA and OPSM. Deb holds a BA (Psychology) and a Master of Organisational Coaching (Sydney University). Deb’s clients span the retail and wholesale property management, banking, legal, technology, transport and motoring, and telecommunications industries.