Practical Skills to De-Escalate Conflict

Develop the skills to de-escalate conflict in the moment and then find a constructive path forward.

When we find ourselves in the midst of conflict (with others or between others) it can be very difficult to think clearly and work through the issues calmly.  Conflict can be time consuming, distracting and destructive.  We are often left reflecting on what we wish we’d said or done in the moment. 

Learn how to respond effectively in the moment to de-escalate the strong emotions that typically accompany conflict.  Learn how to create a safe space for constructive, solution focused dialogue.  

This session will provide an overview of the key evidence-based principles that should guide you, as well as introducing the key skills you need to navigate these conversations effectively.

Learning Outcomes:

Attendees will gain an understanding of:

• How your brain and body responds to stress/distress and how it affects your capacity for rational problem solving
• Conflict resolution processes and tools for a range of situations
• How to listen deeply to de-escalate strong emotions and identify the underlying needs to find the best possible path forward
• How to make conscious choices about when engaging with a range of different types of presenting issues 
• How to raise an issue or assert a view without triggering a further wave of strong emotions

Suited to:

All professionals who work with others.  There is conflict found in almost every working environment.  

This On Demand includes: 

• a recording of the webinar Event which can be viewed multiple times
• a PDF of the presenter’s PowerPoint
• a verbatim Transcript
• any supporting documentation
• a CPD Certificate after successful completion of the Knowledge Quiz