The Accidental Counsellor

Develop the skills to respond appropriately when someone is distressed or overwhelmed

When a colleague, team member or client is upset, overwhelmed or distressed, it can be difficult to know what to do. You may hesitate because you feel you’re not sure how to approach the conversation safely or you may worry that it could be very time consuming in the midst of your busy work week.

Learn how to have a conversation that is safe for you and the vulnerable person you are supporting. Learn how to listen deeply, maintain appropriate boundaries, and empower people to find a way forward.

This session will provide an overview of the key evidence-based principles that should guide you, as well as introducing the key skills you need to navigate these conversations safely.

Learning Outcomes:

Attendees will gain an understanding of:

• how your brain and body respond to stress/distress and the impact that it has on your capacity for rational problem-solving in the moment
• when and how to start the conversation and how to engage empathetically while maintaining your own emotional safety
• what the vulnerable person needs from you to be able to talk safely about what is going on for them
• how to listen deeply
• what can get in the road of ensuring a vulnerable person feels deeply heard
• how questioning techniques can be used to empower the vulnerable person and wrap up an emotional conversation respectfully
• strategies to maintain appropriate boundaries and ensure self-care.

Suited to:

All professionals who work with others.  The session will be particularly useful for those who work with vulnerable clients or who may have teams that are struggling with burnout or personal challenges which impact their productivity at work.

This On Demand includes: 

• a recording of the webinar Event which can be viewed multiple times
• a PDF of the presenter’s PowerPoint
• a verbatim Transcript
• any supporting documentation
• a CPD Certificate after successful completion of the Knowledge Quiz