Turbo-Boost Performance through High-Quality Feedback

Master the art of giving (and receiving) high-quality feedback at work. Create a culture where feedback directly contributes to how you improve performance and engagement, and achieve your most important goals

This session will introduce you to simple and effective ways to identify what feedback to give others, and how to provide it in ways that build awareness and generate enthusiasm for behaviour change.

The content explores best-practice, proven techniques for;

1.    Identifying and framing constructive and positive feedback for any employee or stakeholder

2.    A framework for giving feedback that allows you to explore the feedback openly whilst strengthening workplace relationships.

3.    Beyond the basics, the content looks at creating emotional safety, and creating a ‘feedback culture’ within your team – so that feedback becomes a competitive advantage

For many people, the word ‘feedback’ is very loaded with assumptions, fear, previous negative experiences, and sometimes inexperience. This can stop us from either giving feedback or asking for it – that absence robs you and your team of a valuable resource for improving performance 

• You will learn simple, practical tools to establish a culture of feedback – where feedback is welcomed, and therefore more likely to be embraced.
• You will learn how to manage and respond to feedback from others about you, that you may not agree with.
• You will learn how to build and manage the level of emotional safety whilst also getting to the point in your feedback discussions.
• You will learn how to manage conflict constructively and hold your ground on feedback that is important to you.
• The session will also cover the latest research on the importance of creating a feedback culture in every team.
• This session will be interactive. It includes case studies and further reading references.

The slides include ‘how to’ guides for holding a high-quality feedback conversation

Learning Outcomes:

Attendees will:

• Learn how to become very skilled at giving and receiving feedback – add this valuable asset to your toolkit.
• Dramatically increase the ability of your team to utilise feedback to get better at achieving your team goals.

• Have access to a series of validated practical conversation practices that you can use both when giving and receiving feedback

Suited to:

This is a practical session suited to financial and legal professionals who find themselves managing staff or collaborating with stakeholders, where feedback needs to be given or is being received. For experienced professionals, it will update existing feedback skill sets, and it provides an excellent introduction for those who are looking to give and receive feedback from others for the first time. 

This On Demand Includes: 

• Recording of the Live Webinar, which can be viewed multiple times
• PowerPoint Presentation
• Verbatim Transcript, with Searchability
• Supporting Documentation
• CPD Quiz
• CPD Certificate