Working with Difficult People and Maintaining Professionalism (2024)
Overview
For our success and well-being, we must have the capacity to deal with difficult people by successfully being able to navigate the aspects of their personality or the issues creating the difficulty. Effectively working with difficult people takes skill, particularly in ongoing situations.
In this session, we explore what promotes and energises difficult behaviour by others (and ourselves at times) and the awareness and skills we need to de-escalate situations and lift conversations to being effective rather than dysfunctional, damaging, or even toxic.
Some areas we consider in this session include how others behave, and why, as well as how you respond and the impact that has on the other person, the situation, and yourself.
We explore the personal and professional angles of working with difficult people and especially focus on how to handle yourself personally and professionally when you work with a difficult person in an ongoing capacity.
This session will arm you with personal confidence, and personal and professional tools that will improve your effectiveness, and it will lighten the load that you may feel about difficult people you work with.
Learning Outcomes:
Participants will:
- Understand what ‘difficulty’ in others actually is – beyond the presenting behaviour.
- Learn how to manage your personal boundaries, and ‘keep your cool’ when dealing with difficult people, particularly if this is an ongoing situation.
- Understand the professional boundaries you can put in place to corral the impact of difficult team members, clients, or other stakeholders.
- Learn strategies for keeping the issue or conversation outcome rather than personally focused.
- Learn tactics for personal preparation and repair before and after difficult moments.
- This is a very practical session. It includes live polling and practical strategies you can apply every day
Suited to:
Leaders, Managers, Project Managers, Employees, and anyone who wants to be more focused, and clearer in how they Lead a team, a project, or a piece of work
This is a practical session suited to financial and legal professionals who find themselves managing staff or collaborating with stakeholders. For experienced professionals, it will update existing skill sets with some of the latest thinking and research, and it provides an excellent introduction for those who are looking to understand how to work with difficult people for the first time.
This On Demand Includes:
- Recording of the Live Webinar, which can be viewed multiple times
- PowerPoint Presentation
- Verbatim Transcript, with Searchability
- Supporting Documentation
- CPD Quiz
- CPD Certificate
Course syllabus
3 lessons
- Video – Working with Difficult People and Maintaining ProfessionalismVideo
- Feedback Survey 2024Survey
- Knowledge QuizTest
Your presenter
Deborah AsshetonThe Amplify Group
is the owner of The Amplify Group, a business that uses best-practice frameworks to deliver very practical, high-impact leadership, change, and interpersonal skill-building workshops, coaching, and Leadership programs. Deb’s passion is to help professionals deepen their self-awareness and embed behaviour that creates new levels of performance, engagement, and results for them. Deb Offers Executive Coaching, Leadership development programs, and short workshops.
Deb has over twenty years of experience in Executive Leadership positions where she has managed very large teams of more than 3,000 people for some of Australia’s best-known and highly regarded companies including Vodafone, BUPA, and OPSM. Deb holds a BA (Psychology) and a Master of Organisational Coaching (Sydney University). Deb’s clients span the retail and wholesale property management, banking, legal, technology, transport and motoring, and telecommunications industries.