Working with Difficult People – Setting and Maintaining Boundaries

Mastering the art of dealing with difficult people is essential for our success and well-being, requiring skill and mature boundaries    

In this session, we explore what promotes and energises difficult behaviour by others (and ourselves at times).

We explore the awareness, skills and boundaries we need to de-escalate and lift conversations to being effective rather than dysfunctional, damaging, or even toxic.

Some areas we consider in this session include how others behave, and why, as well as how you respond and the impact that has on the other person, the situation, and yourself.

We explore the personal and professional angles of working with difficult people and especially focus on how to set and manage your own boundaries when you work with a difficult person in an ongoing capacity.

This session will arm you with personal confidence, and personal and professional tools that will improve your effectiveness, and it will lighten the load that you may feel about difficult people you work with.

Learning Outcomes:

Participants will:

• Understand what ‘difficulty’ in others is – beyond the presenting behaviour.
• Learn how to manage your boundaries, and ‘keep your cool’ when dealing with difficult people, particularly if this is an ongoing situation.
• Understand the professional boundaries you can put in place to limit the impact of difficult team members, clients, or other stakeholders.
• Learn strategies for keeping the issue or conversation outcome rather than personally focused.
• Learn tactics for personal preparation and repair before and after difficult moments.

This is a very practical session. It includes live polls and practical strategies you can apply every day

Suited to:

Leaders, Managers, Project Managers, Employees, and anyone who wants to be more focused, and clearer in how they Lead a team, a project, or a piece of work.

This is a practical session suited to financial and legal professionals who find themselves managing staff or collaborating with stakeholders. For experienced professionals, it will update existing skill sets with some of the latest thinking and research, and it provides an excellent introduction for those who are looking to manage themselves more effectively around difficult people for the first time.

This On Demand recording Includes: 

• Recording of the Live Webinar, which can be viewed multiple times, for as long as required 
• Presenters contact details for follow up questions 
• CPD Quiz
• CPD Certificate 
• CPD Report – Logged automatically 
• PowerPoint Presentation
• Verbatim Transcript, with Searchability
• Supporting Documentation