Engaging & Retaining Clients Webinar Series - 3 of 4
This webinar series is designed for professional services firms to develop and strengthen their skills, processes and strategies to earn and retain trust-based relationships to help your firm thrive in competitive markets.
Stream this recording multiple times at your convenience.
- $180.00 incl. GST
- PD hours: 1
Each webinar is high content and engaging, delivering proven tips, processes and strategies and supported by the latest research from the field of Applied Positive Psychology and behavioural science on what it really takes to engage with people and build intentional trust relationships.
Session 3 - Beyond Emotional Intelligence – Dealing with difficult people
Not every client relationship always flows smoothly. In this third webinar we will explode some myths about reading body language and other Emotional Intelligence mantras, and get to the heart of how to deal with the tough stuff when it comes to difficult clients, and their potential obstacles and objections.