Dealing with Challenging Client Situations
The key to successfully working with all types of clients is to treat each person as an individual.
Stream this recording multiple times at your convenience.
- $180.00 incl. GST
- PD hours: 1
Do you sometimes have to deal with negative, rude, angry, complaining or aggressive people?
Would you like to be able to change the tone of a conversation from negative to positive?
In this session you will learn how to:
• Successfully communicate with different personalities.
• Work and communicate effectively with your clients.
By the end of the webinar participants will be able to:
• Identify different types of personalities and adapt their communication style for each conversation.
• Resolve conflict for successful outcomes.
• Apply The VALUE Technique.
• Use six different strategies to defuse anger.
After registering, you will receive a confirmation email containing information about joining the webinar.
If you have any queries please do not hesitate to call 1300 300 CCH (1300 300 224).