Engaging & Retaining Clients Webinar Series - 1 of 4
This webinar series is designed for professional services firms to develop and strengthen their skills, processes and strategies to earn and retain trust-based relationships to help your firm thrive in competitive markets.
Stream this recording multiple times at your convenience.
- $180.00 incl. GST
- PD hours: 1
Each webinar is high content and engaging, delivering proven tips, processes and strategies and supported by the latest research from the field of Applied Positive Psychology and behavioural science on what it really takes to engage with people and build intentional trust relationships.
Session 1 - Managing the Client Engagement Experience
In this first session, you will be provided with a 6 step client engagement blueprint for managing the three psychological and physical exit ramps that clients may choose when professional relationships don’t live up to expectations, promises, actions, or results.