Dealing With Difficult People – Strategies to Stay Grounded and Effective
Overview
Learn practical strategies for staying calm, constructive and effective when managing challenging behaviours.
Difficult behaviours can derail conversations and undermine team effectiveness. This session provides leaders with practical strategies to remain steady, professional and effective.
Participants learn how to diagnose behavioural patterns, regulate their own emotional responses and choose communication strategies that reduce resistance.
This session is practical, actionable and directly applicable to leadership challenges.
Learning Outcomes:
Attendees will learn to:
- Recognise difficult behaviour patterns
- Stay calm and grounded under pressure
- Use communication techniques that reduce defensiveness
- Maintain boundaries and professionalism
Suited to:
Leaders, Managers, HR practitioners and senior professionals. Highly relevant in financial, legal and client-facing
You will also be provided with:
- Access to watch the Live Webinar
- Opportunities to ask real time questions to the presenter/s
- Poll questions to test your knowledge
- Access to On Demand recording, which can be viewed multiple times, for as long as required
- Presenters contact details for follow up questions
- CPD Quiz (for On Demand recordings)
- CPD Certificate
- CPD Report – Logged automatically
- PowerPoint Presentation
- Verbatim Transcript, with Searchability
- Supporting Documentation
Your presenter
Deborah AsshetonThe Amplify Group
is the owner of The Amplify Group, a business that uses best-practice frameworks to deliver very practical, high-impact Leadership development, change, and interpersonal skill-building workshops, coaching, and programs.
Deb has over twenty years of experience in Executive Leadership positions where she has managed large teams of more than 3,000 people for some of Australia’s best-known and highly regarded companies including Vodafone, BUPA, and OPSM. Deb holds a BA (Psychology) and a Master of Organisational Coaching (Sydney University). Deb’s clients span the retail and wholesale property management, banking, legal, technology, transport and motoring, and telecommunications industries.