FAQs

How do I register for a webinar?

Please note that if you are a CCH Learning member, then you have free access to all live webinars and recordings via your iFirm site. Please contact us if you have misplaced your log in details.

For more information on becoming a member please click here.

However, if you are not a CCH Learning member, then you can purchase webinars through this website by following these steps.

How do I access supporting documentation?

If you purchase a ‘Live’ session – CCH Learning will email you a link to download your supporting documentation 24 hours before the webinar. This can be printed beforehand to make notes during the webinar. You can also download the supporting documentation from the webinar panel when you log in.

If you purchase a ‘Recorded’ session – Upon purchase you will be sent a link to download your supporting documentation straight away.

NOTE: if you don’t receive these emails please check your junk/spam folder, and then add AU-cchlearning@wolterskluwer.com to your safe senders list.

How can I use a recorded webinar to conduct training for my colleagues/team?

These webinars can be used to conduct in-house training from the comfort of your office. You will need a training space with a laptop and speaker connection. You can also print the supporting documentation for everyone to make notes during the webinar.
Simply schedule a meeting with your team, on a date a few days after a webinar broadcast. The webinar recordings are emailed out 24 hours after the live sessions.

How do I access the webinar recording?

If you purchased a live webinar, within 24 hours after the end of the session, you will automatically receive a link to the recording. This is regardless of whether you attended the live session or not.

If you purchased a recording, the link will be emailed to you after you complete your checkout.

The recording can be streamed multiple times for up to 6 months.

What is a ‘webinar’?

A webinar is an online seminar. CCH Learning use software called GoToWebinar to present our webinars.

With GoToWebinar, you and your team can see exactly what’s on our computer screens and you can hear the presenters speaking.  You can also download documentation, answer poll questions to test your knowledge, and participate in a Q&A session throughout and at the end of each webinar.

GoToMeeting can be used on all devices; Windows PC, Mac, or there is an App for your iPhone, iPad or Android device.

How does the sound work?

GoToWebinar’s teleconferencing means that you can join in with your computer’s microphone and speakers, or make a conventional phone call.

When you log into the webinar there will be an audio panel where you can select your preference and see the phone number to call.

What do I need?

You will need a functioning phone (or a speaker phone if you have more than one team member attending) or a computer with microphone and speakers – if you are attending webinars frequently, you may wish to invest in a good set of external speakers.

You will also need a computer with a broadband connection, preferably wired as opposed to wireless (it’s faster). Your Java software needs to be up to date and it helps if your computer and monitor are less than five years old.

You can also download the GoToMeeting app to your smart device and use built-in sound or headphones.

How many people can attend?

Most firms book one connection. You can have as many team members viewing the one connection as you want, from three team members huddled round a monitor, to 15 team members in a boardroom with a data projector.

If you wish to book multiple connections, you will need to purchase each one separately. This is sometimes done when team members are in different offices or working from home.

What can I do ahead of time?

There are a few things you can do the day before which will make the connection process stress-free:

If you want to test whether the software will work, go to https://support.logmeininc.com

What do I do on the day?

Webinars start promptly, so you will need to be logged into the webinar, and called into the teleconference (with your phone set to speaker if required) and have your team ready at the start time:

What’s the difference between using the phone or using the computer speakers and mic?

When using the speakers and mic on your computer, the call itself is free because technically you’re not making one.

If you dial into the teleconference using your phone, it is simply the cost of calling a local number.

When you log into GoToWebinar there will be a choice of either setting. Then if you need to change it during the session you will see the Audio Options in the control panel – you can click the button for “Use Mic & Speakers”, or if you click “Use Telephone” it will bring up the number to call and give you a unique access code and PIN for the meeting.

What are the controls?

These are the controls you may use in the webinar:

Depending on the level of interaction, you may also be asked to raise your hand or join in on various poll questions to test your knowledge.

Can I ask questions?

Of course. You can type in questions which the moderator will ask the presenter. We will show you how to do this at the start of the webinar.

The presenter and moderator will do a full Q&A session at the end of the webinar. If there are more than a dozen questions, you may be emailed a full transcript depending on subject matter.

You can also email questions to the presenter at the conclusion of the webinar.

Help! I can’t find my email with all the details!

Hopefully you added a reminder to your calendar through the first email. This will contain all the details and the link to join the webinar. You will also get the same email as a reminder 1 Week, 1 Day and 1 Hour before the session.

NOTE: if you don’t receive these emails please check your junk/spam folder, and then add AU-cchlearning@wolterskluwer.com to your safe senders list.

If you can’t find anything, go to https://www.gotomeeting.com/, then call us on 1300 300 224 for your Webinar ID – you will need to enter the email address you registered with.

If necessary we can re-send your webinar invitation.

Help! My Go To Webinar isn’t working!

Depending on your security settings, some firms have trouble logging in the first time. There are few things you can try:

What about feedback?

After your webinar, please type your feedback in the online form which will pop up.

If you have any suggestions, we’d love you to let us know via this form.

Your feedback is very important to us as it helps us to improve and develop our webinar programme.

Alternatively you can email feedback to AU-cchlearning@wolterskluwer.com